28 October 2024
Swiggy increased its platform fee on restaurant orders from ₹7 to ₹10 on October 24, following Zomato’s similar hike a day earlier, termed a “festive season platform fee.”
Both Swiggy and Zomato have raised the platform fee by 400% within a year, with Swiggy first introducing the fee at ₹2 per order in 2023 and Zomato following suit in August 2023.
The platform fee applies to all customers, regardless of membership in Swiggy One or Zomato Gold. Amid criticism and demand for clarification, Zomato stated that the fee hike is a routine business decision that varies by city.
Swiggy increased its platform fee on restaurant orders from ₹7 to ₹10 on October 24, following Zomato’s similar hike a day earlier, termed a “festive season platform fee.”
Both Swiggy and Zomato have raised the platform fee by 400% within a year, with Swiggy first introducing the fee at ₹2 per order in 2023 and Zomato following suit in August 2023.
The platform fee applies to all customers, regardless of membership in Swiggy One or Zomato Gold. Amid criticism and demand for clarification, Zomato stated that the fee hike is a routine business decision that varies by city.
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