24 September 2024
Ola Electric, the Bengaluru based electric scooter manufacturer has been in the news for all the wrong reasons. Sales have been dwindling while customer complaints mount to new heights each month. Customers have taken to social media vent their ire in terms of delayed service response with repair wait times ranging from 30 to 45 days.
A new report reveals, Ola Electric that offers the S1 e-scooter in three variants- S1X (2kWh), S1X and S1X Plus, receives around 80,000 customer complaints per month. It can also go up to 6,000-7,000 per day. In a bid to tackle these grievances, the company has set up a new team with special focus on after sales service operations. This new team consists of employees from other departments such as production and operations.
Ola Electric has sold 6,80,000 electric scooters since its inception. It currently operates via 430 service stations across India. However, with complaints pouring in, the waiting period for repairs stretches to 30-45 days while a lack of customer support has related to much discontentment among customers.
Ola Electric, the Bengaluru based electric scooter manufacturer has been in the news for all the wrong reasons. Sales have been dwindling while customer complaints mount to new heights each month. Customers have taken to social media vent their ire in terms of delayed service response with repair wait times ranging from 30 to 45 days.
A new report reveals, Ola Electric that offers the S1 e-scooter in three variants- S1X (2kWh), S1X and S1X Plus, receives around 80,000 customer complaints per month. It can also go up to 6,000-7,000 per day. In a bid to tackle these grievances, the company has set up a new team with special focus on after sales service operations. This new team consists of employees from other departments such as production and operations.
Ola Electric has sold 6,80,000 electric scooters since its inception. It currently operates via 430 service stations across India. However, with complaints pouring in, the waiting period for repairs stretches to 30-45 days while a lack of customer support has related to much discontentment among customers.
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