19 September 2024
In a bid to tackle escalating customer complaints and dwindling sales, Ola Electric has reportedly assembled a new service team.
The electric scooter manufacturer based in Bengaluru has been inundated with nearly 80,000 complaints every month, with some days witnessing up to 7,000 complaints, according to a report by Mint. The company’s service centres are reportedly grappling with a high volume of complaints, resulting in prolonged delays and customer dissatisfaction. To tackle this, the electric vehicle maker has reportedly pulled employees from the product and operations divisions to form a new team that will focus on its service operations.
Simultaneously, Ola Electric’s sales have been adversely affected. In August, the company recorded its lowest monthly volumes for the year, selling 27,506 units — a 34% drop from July. Its market share also dipped to 31% while competitors Bajaj Auto and TVS Motor Company held their ground in the electric two-wheeler market.
In a bid to tackle escalating customer complaints and dwindling sales, Ola Electric has reportedly assembled a new service team.
The electric scooter manufacturer based in Bengaluru has been inundated with nearly 80,000 complaints every month, with some days witnessing up to 7,000 complaints, according to a report by Mint. The company’s service centres are reportedly grappling with a high volume of complaints, resulting in prolonged delays and customer dissatisfaction. To tackle this, the electric vehicle maker has reportedly pulled employees from the product and operations divisions to form a new team that will focus on its service operations.
Simultaneously, Ola Electric’s sales have been adversely affected. In August, the company recorded its lowest monthly volumes for the year, selling 27,506 units — a 34% drop from July. Its market share also dipped to 31% while competitors Bajaj Auto and TVS Motor Company held their ground in the electric two-wheeler market.
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