02 July 2025
SBI Mutual Fund has launched SmartAssist, an AI-powered conversational assistant on WhatsApp. The tool aims to make mutual fund investing simple and accessible through a chat-based interface.
SmartAssist allows users to perform tasks such as starting a Systematic Investment Plan (SIP), checking their portfolio, comparing funds, and resuming investments—all within WhatsApp. The service is available 24/7 and uses natural language processing (NLP) to understand and respond to user queries.
“SmartAssist brings the power of AI directly to our investors,” said Nand Kishore, MD & CEO, SBI Mutual Fund. He added that the initiative is part of the company’s broader push to enhance customer experience through technology.
The chatbot offers information in a conversational format, helping users understand mutual fund basics and manage their investments without navigating websites or apps. Visual cues within the chat aim to simplify complex financial concepts.
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