​Under his guidance, IGT is expanding innovative service offerings, including dynamic rebooking and automation solutions, tailored to the rapidly evolving Chinese travel market.​

​IGT Solutions focuses on providing digital contact centre services and innovative solutions for the travel and hospitality industries. Their offerings include travel analytics, robotic process automation, and social media services, among others.​

​Vipul emphasises integrated IT-BPO solutions to optimise travel processes. His leadership promotes scalability, robust system development, and a focus on digital transformation to meet industry demands globally.​