PNB MetLife Strengthens Customer Trust with 99.57 Percent Individual Claim Settlement Ratio in FY2025

PNB MetLife India Insurance Company Limited (PNB MetLife), one of India’s leading life insurance companies, has announced an individual claim settlement ratio of 99.57 percent for FY2025, reflecting its continued focus on supporting policyholders and their families. The company’s group claim settlement ratio for FY 2025 also improved to 99.72 percent, up from 99.53 percent last year.

In FY2025, PNB MetLife processed 5,615 retail claims amounting to INR 431.35 crore and 8,419 group claims totalling INR 510.77 crore. Of these, 99.99 percent of claims were settled within 30 days of receiving all required documents, while 95 percent were settled within a week, and 33 percent within a single day.
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