RNFI Services secures service agreement with Hero Fincorp

RNFI Services Limited has been officially engaged as a service provider for Hero Fincorp Limited (HFCL) under a new agreement effective January 8, 2025, until March 31, 2026. The agreement outlines RNFI’s responsibilities to provide specialized collection and customer engagement services.

Key Highlights:
Scope of Services:
Tele-calling on behalf of HFCL to remind customers about loan due dates and payments, with mandatory tape recordings of conversations.
Collection of loan installments, dues, rentals, and other charges through account payee cheques, demand drafts, or cash in HFCL’s favor.
Immediate issuance of temporary/provisional receipts to customers upon collection.
Daily remittance and safe custody of collected payments and receipts.
Regular reporting of collections as per HFCL’s format and depositing collected payments into HFCL’s account.
Contract Terms:
The agreement is valid from January 8, 2025, to March 31, 2026.
The services fall under the normal course of business and do not qualify as related-party transactions.
Promoter Involvement:
The promoter group has no direct or indirect interest in this agreement.
This collaboration is set to enhance Hero Fincorp’s customer management and payment collection efficiency, ensuring streamlined operations for the financial services giant.