The new apps to view all your demat holdings in one place have teething problems

Investors having demat accounts with the National Securities Depository Ltd (NSDL) and Central Depository Services Ltd (CDSL) can now access their holdings across the two platforms in one place.

On 20 February, NSDL and CDSL, in collaboration with the Securities and Exchange Board of India (Sebi), launched apps that consolidate an investor’s financial data and offer a seamless and comprehensive view of their portfolios on a single interface.

These unified platforms are meant to offer significant convenience to India's millions of demat account holders. According to Sebi's annual report for 2024, CDSL had 115.6 million demat accounts and NSDL had 35.8 million on 31 March 2024.

However, CDSL’s MyEasi mobile app and NSDL’s SPEED-e face significant performance issues.

Users have reported frequent problems, including slow loading times and repeated “connection timeout” errors, which require them to reopen the apps multiple times just to log in. Several investors have also mentioned difficulty in accessing their accounts via the apps, particularly CDSL’s MyEasi app.