Zerodha users flag intermittent chart and API issues, company seeks technical details

Stockbroking platform Zerodha is facing renewed criticism from users on social media over intermittent technical issues affecting charts and API performance. Multiple users took to X to complain about disruptions, prompting an official response from the company seeking diagnostic information.

A user alleged that something was “wrong with Zerodha,” tagging the company and sharing what appeared to be error logs related to API requests. In a follow-up reply, he questioned Zerodha’s monitoring and logging capabilities, suggesting that a platform of its scale should already be aware of when and how API calls are failing, rather than asking customers for basic troubleshooting details.

Another user echoed similar concerns, stating that Zerodha users have been facing “constant intermittent issues” with charts over the past few days. The user urged the platform to address the problems more proactively, reflecting broader frustration among traders who rely on real-time data for decision-making.

In response to both complaints, Zerodha’s official support handle acknowledged the issues and asked users to share specific information via direct message. The company requested details such as internet service provider, location, client ID, and a diagnostic screenshot generated through its CDN trace tool, indicating that it was attempting to isolate whether the problem was related to network routing or regional connectivity.

While Zerodha did not publicly confirm a system-wide outage, the repeated reports and the nature of the complaints suggest that at least some users are experiencing reliability issues.

This has surfaced after the platform last week announced a change in the way it handles margins on equity futures and options (F&O) expiry days.